Helping BCG access its competitive advantage

Matteo has been an integral part of our team and it has been such a pleasure to work and learn from him. At BCG he shaped the design vision for the global staffing tool, used by staffers and consultants around the world on web and mobile. He encouraged the team to think differently by introducing the concept of user experience. Not only that, he helped us explore new technologies to encourage the shift. He taught us the importance of putting the customer perspective first and was always on hand to support the team with a big smile. You’d be a fool not to hire him to your team - Matteo is awesome!
Adeline Gray, Product Owner

Boston Consulting Group is a company of people. At its kernel, the product that BCG sells is its consultants' time. The organisation recruits and operates in every key geography, and has expertise in every industry you can imagine. How then, does a company like this ensure it is offering its clients the most appropriate brains for the job?

Around 15 years ago, the company started developing a tool to help it record and communicate staffing decisions world wide. This tool was originally built by and for a single staffing centre, so the processes that were productised we very geography specific. As it grew, it fell into the trap that most products fall into, which is adding features at the expense of improving efficiency or modernising the tech stack. Ultimately, the question "why?" hadn't been asked in over a decade. This left the Users of the tool, BCG's staffers and Consultants, lost in a downward spiral of crawling speeds, endless double entry, and outdated processes.

I was brought in to breathe new life into the platform and was responsible for setting the strategy for and leading the redesign of the platform. I worked closely with the Product Owners and all stakeholders throughout the organisation to ensure we delivered value across the various layers of the Staffing ecosystem. This resulted a complete overhaul of all workflows,  in a modernised tech stack, and a shift in culture to be one that now embraces customer-centricity.

We successfully transformed the platform from a recording tool to a planning tool that now empowers the Staffing function with rich, contextual information.

Client:
Boston Consulting Group
Wins:
  • Improved efficiency of key workflows by >70%
  • Improved overall quality of information captured
  • Embedded customer-centricity into the team
Client:
Boston Consulting Group
Wins:
  • Improved efficiency of key workflows by >70%
  • Improved overall quality of information captured
  • Embedded customer-centricity into the team

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