Delivering profitable solutions to pervasive customer problems.

My focus is to unearth the problems people face day-to-day and solve them with considerate, elegant design. As a consultant, I work both independently and part of a team to bring to life award-winning solutions.

From research & strategy to design & implementation, brands like Adobe, Blackmores, smartAID, FlashFX, and OpenLIVE have trusted me to bring them closer to their customers.

For over a decade I have worked hard to build intuitive and engaging experiences both online and offline. I am fortunate enough to have experienced a truly broad spectrum of both work and education. My work life has always been creative, with Creative Direction and User Experience at the core of my experience. On the flip-side, my education has always leaned towards more analytical subject matter, having majored in Finance and Software Development. This diverse background gives me the opportunity to view any project through opposing lenses.

Design has always been around me. My father owned a publishing house that predominantly produced high-end photography magazines. He taught me what good design meant and gave me an eye for detail. He never pushed me into design, but equipped me with the tools to appreciate it. During school I kept art and design at arms length, mostly because I couldn’t associate with the way it was taught. It was only once I graduated and started working at the publishing house that I developed the skills to realise the designs I had in my mind’s eye.

Today, everything for me starts with design. As an entrepreneur, design has deeper roots than simply how a product looks and feels. It is the brand that surrounds it, and the culture that brought it to life. Design is the intimate understanding of what makes people do what they do, and it is also the understanding of their boundaries.

“If I had asked people what they wanted, they would have said faster horses.” - Henry Ford

This quote by Henry Ford has had significant impact on how I approach life, and therein, design. For the most part, I’m a first principles thinker, letting the data guide me. What this quote reminds me of, however, is that data can only get you so far. There are some things that are not yet measured. Pushing the boundaries of these things relies on intuition. In design and in life, I let the data guide me as far as it can - the rest is intuition.

How I work

Mode 1 - Micro-agency

I help companies bring products to life faster than they could internally by building an external team and managing the entire project from ideation and strategy through to design, testing, and implementation.

Mode 2 - Consultant

I work with companies to research customer problems, develop strategies, manage design projects, build teams, and bring new projects to life.

Beliefs

  • Belief #1

    Design is a process, not an output.

  • Belief #2

    Behind every User is a real person with real and unique problems, needs, feelings, history, circumstance, and preferences.

  • Belief #3

    Great experiences are achieved when high-level strategy is implemented with granular detail.

  • Belief #4

    Data only gets you so far. Empathy and intuition are what is needed to take design to the next level.

  • Belief #5

    We only have one body and one planet. The choices we make on a daily basis compound over time and impact both. Design has the power to help people make better choices for themselves and the planet.

  • Belief #6

    No two projects are the same. Curating the right team is an integral part of solving any problem.

Stay in touch

I send the occasional email with new insights, interesting things to click on, and (limited) shameless self promotion. Can I have your email address, please? ♥

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